Gift Cards

Customer Service

MULO is dedicated to providing exemplary customer service. If you are experiencing difficulty placing an order, have a question or would like to make a comment, please complete our online form or email customerservice@muloshoes.com Our goal is to respond within 24 hours of receipt.

Shipping

We offer worldwide shipping. Orders are sent with leading couriers (Fedex, DPD, UPS) and delivered between 2-5 working days. A tracking number will be emailed following dispatch of the goods.

At present, our website and shipping partners are fully operational. Our warehouse team is undertaking best practice hygiene processes in line with Public Health England and WHO advice including undertaking multiple daily cleaning procedures and social distancing to care for the well-being of employees. Our couriers DPD and DHL are similarly following the strictest protocols and both are now introducing contact free delivery (effective from Monday 23rd March). We are in regular contact with all partners and will be monitoring their procedural updates on a regular basis.

For our international customers, we are limited to the local situation regarding flights and product deliveries and we will keep a close eye on updates and advise you accordingly. Please bear with us if deliveries are delayed as we may encounter challenges with staffing attendance. In support of the situation, we are offering free delivery worldwide.

From the UK:
Domestic FREE
Europe FREE

From the US:
Domestic FREE
Canada FREE
Rest of World FREE

Returns

MULO is proud of its products. We believe in the quality of our goods and will not be happy until you are.

If you are not satisfied with your purchase just return it, in its original and unworn condition within 45 days of receipt (extended from the standard 14 days) and we will either send out replacement goods or refund you the purchase price. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. The cost of returning goods is the responsibility of the customer. MULO will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us upon receipt. If you have any questions about returning goods, please contact us at customerservice@muloshoes.com

To exchange or return your purchase, please follow these steps:

1. REQUEST THE EXCHANGE OR RETURN

Please email customerservice@muloshoes.com to notify the reason for exchange or return, and receive a return authorization number.

2. MARK THE RECEIPT

Mark the articles you wish to return in the item check box on the receipt.

3. PACKING

Pack the articles in its original packaging and include this receipt. We need to receive the goods in their original condition so please ensure goods are packaged securely.

4. RECORDED DELIVERY

We recommend that you use a recorded or signed for delivery service and that you retain proof of postage.

5. REFUND

The refund will be in the same method of payment as your order. Please allow 10-14 days for processing.