Privacy

The following comprises details of our Privacy Policy and how we use any personal information that you supply to us, or that we may collect from you when you use this website.

This Privacy Policy should also be read in conjunction with our website Terms and Conditions, and will form part of such Terms and Conditions.

We will from time to time amend this Privacy Policy and such amendments will be posted on this page. This Privacy Policy was last updated on 1st June 2017.

WHO WE ARE

This site is owned and operated by MULO. Our registered office is: 4 Daventry Road, Dunchurch, Warwickshire, CV22 6NS.

WHAT INFORMATION DO WE COLLECT?

Any personal information which you supply to us or which we collect from you will be used only for the purposes indicated below. The personal information which we may collect from you includes: your name and email address, your address, your telephone number and your bank details.

WHAT DO WE DO WITH THIS INFORMATION?

The information which we collect and hold about you and your company will be used for the following purposes:

– to provide you with information (including information about our products and services and those of carefully selected third parties);

– for the purpose of communicating with you, including for marketing purposes; and

– to manage and administer this website.

The information will only be used for the purposes above or where we have your consent to use it otherwise.

Where you have provided us with your email address, we may ask you for your consent to send you marketing by electronic means (including email and SMS). If you would like to opt out of marketing by electronic means please contact us at customerservice@muloshoes.com.

The information we hold about you is confidential and will only be disclosed to third parties:

– at your request or with your consent;

– to investigate or prevent fraud; or

– to government entities or regulatory bodies so that they may fulfill their responsibilities and obligations or exercise their powers or functions.

We will retain your personal information only for as long as is required and for the purposes for which it was originally given. The personal information will then be destroyed unless we are legally obliged to retain it or required to transmit it to a regulatory or government authority.

We will take appropriate measures to protect your personal information from unauthorised processing, loss or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures to try to prevent unauthorised access.

ENSURING THE INFORMATION WE HOLD ABOUT YOU IS ACCURATE

We would ask that you keep us informed (by email, telephone, or in writing) of any changes in your personal information so that we can ensure that our records are kept up to date at all times.

YOUR RIGHTS

You have the right to ask for a copy of the information held by us in return for payment of a fee of up to £10. If you would like a copy of the information we hold about you, please contact us at customerservice@muloshoes.com.

WHO WE SHARE INFORMATION WITH

We take online payments via Stripe and PayPal payment gateways. Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.

To ensure that your personal data is adequately protected, Stripe and PayPal have certified to the EU-U.S. and Swiss-U.S. Privacy Shield Framework. View the Stripe Privacy Shield Policy and the PayPal Privacy Policy.

In addition to Privacy Shield, Stripe and PayPal continue to employ additional compliance measures to ensure an adequate level of protection of personal data transferred outside the European Economic Area.

OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Please read our Cookie Policy in full.

PHISHING

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We will never ask you to send any personal details via email. Should you receive an email claiming to be from us requesting this kind of information please do not respond but contact us immediately.

LINKS TO OTHER WEBSITES

This Privacy Policy does not cover the links within this site linking to other websites. We encourage you to read the privacy policies on the other websites you visit.