Privacy

The following comprises details of our Privacy Policy and how we use any personal information that you supply to us, or that we may collect from you when you use this website.

This Privacy Policy should also be read in conjunction with our website Terms and Conditions, and will form part of such Terms and Conditions.

We will from time to time amend this Privacy Policy and such amendments will be posted on this page. This Privacy Policy was last updated on 1st June 2017.

Who we are

This site is owned and operated by MULO. Our registered office is: 4 Daventry Road, Dunchurch, Warwickshire, CV22 6NS.

What information do we collect?

Any personal information which you supply to us or which we collect from you will be used only for the purposes indicated below. The personal information which we may collect from you includes: your name and email address, your address, your telephone number and your bank details.

What do we do with this information?

The information which we collect and hold about you and your company will be used for the following purposes:

– to provide you with information (including information about our products and services and those of carefully selected third parties);

– for the purpose of communicating with you, including for marketing purposes; and

– to manage and administer this website.

The information will only be used for the purposes above or where we have your consent to use it otherwise.

Where you have provided us with your email address, we may ask you for your consent to send you marketing by electronic means (including email and SMS). If you would like to opt out of marketing by electronic means please contact us at customerservice@muloshoes.com.

The information we hold about you is confidential and will only be disclosed to third parties:

– at your request or with your consent;

– to investigate or prevent fraud; or

– to government entities or regulatory bodies so that they may fulfill their responsibilities and obligations or exercise their powers or functions.

We will retain your personal information only for as long as is required and for the purposes for which it was originally given. The personal information will then be destroyed unless we are legally obliged to retain it or required to transmit it to a regulatory or government authority.

We will take appropriate measures to protect your personal information from unauthorised processing, loss or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures to try to prevent unauthorised access.

Ensuring the information we hold about you is accurate

We would ask that you keep us informed (by email, telephone, or in writing) of any changes in your personal information so that we can ensure that our records are kept up to date at all times.

Your rights

You have the right to ask for a copy of the information held by us in return for payment of a fee of up to £10. If you would like a copy of the information we hold about you, please contact us at customerservice@muloshoes.com.

Who we share information with

We take online payments via Stripe and PayPal payment gateways. Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.

To ensure that your personal data is adequately protected, Stripe and PayPal have certified to the EU-U.S. and Swiss-U.S. Privacy Shield Framework. View the Stripe Privacy Shield Policy and the PayPal Privacy Policy.

In addition to Privacy Shield, Stripe and PayPal continue to employ additional compliance measures to ensure an adequate level of protection of personal data transferred outside the European Economic Area.

Our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the website to recognize you and make your next visit easier and more useful to you.

Cookies can be “persistent” or “session” cookies.

How we uses cookies

When you use our website, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • to enable certain functions of the webiste
  • to provide analytics we use Google Analytics cookies
  • to store your preferences we use session cookies.

The session cookies are essential for providing an appropriate product shopping experience. This ensures that the site remembers when you have added something to your basket in order to complete your order, check out and make your payment. The session cookie we use are:
wp_woocommerce_session
woocommerce_cart_hash
woocommerce_items_in_cart

We use geo location cookies to ensure the site shows you the correct currency and shipping information. Geo locating cookies we use are:
aelia_customer_country
aelia_cs_selected_currency
aelia_billing_country

We use specific shopping cart function cookies to deliver appropriate cart functionality. These are:
cblon
cbuid
cbuid_meta

Third-party cookies

We use Google Analytics, a web analysis service provided by Google Inc. (“Google”) for statistical purposes. This service uses cookies (both persistent and session) to analyse how visitors use our website. The information generated by the cookies concerning your use of our website (including your IP address, time of visit to the site, the type of browser that you use, the pages you consult and the files you download) is transferred to and archived by Google on servers in the United States. Google uses this information to create reports on the website activity for us. Google may not supply this information to third parties unless there is a legal obligation to do so. Google will not combine your IP address with other data at its disposal. By using our website, you consent to the processing of the information by Google in the manner and for the purposes as described above. The Google cookies are:
_ga
_gat
_gid

Google complies with the Safe Harbor principles and subscribes to the Safe Harbor programme operated by the U.S. Department of Commerce.

In the event that you do not wish data on your website visit to be forwarded to Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on.

You will find further information in Google Analytic’s privacy policy.

We use Stripe as our payment gateway. In order to make payments via Stripe you will need to accept the following Stripe cookies:
__stripe_mid
__stripe_sid

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We will never ask you to send any personal details via email. Should you receive an email claiming to be from us requesting this kind of information please do not respond but contact us immediately.

Links to other websites

This Privacy Policy does not cover the links within this site linking to other websites. We encourage you to read the privacy policies on the other websites you visit.