Delivery / Returns

Delivery

We offer worldwide shipping. Orders are sent with leading couriers (Fedex, DPD, UPS) and delivered between 2-5 working days. A tracking number will be emailed following dispatch of the goods

From the UK:
Domestic FREE
Europe FREE

From the US:
Domestic FREE
Canada $10.00
Rest of World $20.00

Returns

MULO is proud of its products. We believe in the quality of our goods and will not be happy until you are.

If you are not satisfied with your purchase just return it, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the purchase price. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. The cost of returning goods is the responsibility of the customer. MULO will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt. If you have any questions about returning goods, please contact us at customerservice@muloshoes.com

To exchange or return your purchase, please follow these steps:

1. REQUEST THE EXCHANGE OR RETURN

Please email customerservice@muloshoes.com to notify the reason for exchange or return, and receive a return authorization number.

2. MARK THE RECEIPT

Mark the articles you wish to return in the item check box on the receipt.

3. PACKING

Pack the articles in its original packaging and include this receipt. We need to receive the goods in their original condition so please ensure goods are packaged securely.

4. RECORDED DELIVERY

We recommend that you use a recorded or signed for delivery service and that you retain proof of postage.

5. REFUND

The refund will be in the same method of payment as your order. Please allow 10-14 days for processing.