Customer Service MULO is dedicated to providing exemplary customer service. If you are experiencing difficulty placing an order, have a question or would like to make a comment, please complete our online form or email customerservice@muloshoes.com. Our goal is to respond within 24 hours of receipt.
Shipping We offer free worldwide shipping. Orders are sent with leading couriers (UPS, DPD) and delivered between 2-5 working days. A tracking number will be emailed following dispatch of the goods.
Returns MULO is proud of its products. We believe in the quality of our goods and will not be happy until you are.
If you are not satisfied with your purchase just return it, in its original and unworn condition within <strong>14 days of receipt</strong> and we will either send out replacement goods or refund you the purchase price. (For any order placed from 15 Nov 2021 the returns period is extended until 15 Jan 2022). Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. The cost of returning goods is the responsibility of the customer. MULO will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us upon receipt. If you have any questions about returning goods, please contact us at customerservice@muloshoes.com
To exchange or return your purchase, please follow these steps:
1. REQUEST THE EXCHANGE OR RETURN
Please email customerservice@muloshoes.com to notify the reason for exchange or return, and receive a return authorization number.
2. MARK THE RECEIPT
Mark the articles you wish to return in the item check box on the receipt.
3. PACKING
Pack the articles in its original packaging and include this receipt. We need to receive the goods in their original condition so please ensure goods are packaged securely.
4. RECORDED DELIVERY
We recommend that you use a recorded or signed for delivery service and that you retain proof of postage.
5. REFUND
The refund will be in the same method of payment as your order. Please allow 10-14 days for processing.
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