Black Velvet Slippers

Size Guide

Measurement in cm

Espadrilles, Loafers and Slippers

Measurement in cm

Sneakers and Boots

Inch Conversion

Espadrilles, Loafers and Slippers

Inch Conversion

Sneakers and Boots

How to Measure

To find your correct size we recommend measuring the length of your foot.

1. Step on a sheet of paper positioned against the wall. (Your heel should slightly touch the wall behind.)
2. Mark the end of your longest toe on the paper. Measure from the wall to the marking.
3. Do the same for your other foot and select the longest length. Add a few mm to provide enough space around the toe area. Compare measurements with our size guide and select your correct size.

Customer Service

MULO is dedicated to providing exemplary customer service. If you are experiencing difficulty placing an order, have a question or would like to make a comment, please complete our online form or email customerservice@muloshoes.com. Our goal is to respond within 24 hours of receipt.

Shipping

We offer free worldwide shipping. Orders are sent with leading couriers (UPS, DPD) and delivered between 2-5 working days. A tracking number will be emailed following dispatch of the goods.

Returns

MULO is proud of its products. We believe in the quality of our goods and will not be happy until you are.

If you are not satisfied with your purchase just return it, in its original and unworn condition within 14 days of receipt and we will either send out replacement goods or refund you the purchase price. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. The cost of returning goods is the responsibility of the customer. MULO will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us upon receipt. If you have any questions about returning goods, please contact us at customerservice@muloshoes.com

To exchange or return your purchase, please follow these steps:

1. REQUEST THE EXCHANGE OR RETURN

Please email customerservice@muloshoes.com to notify the reason for exchange or return, and receive a return authorization number.

2. MARK THE RECEIPT

Mark the articles you wish to return in the item check box on the receipt.

3. PACKING

Pack the articles in its original packaging and include this receipt. We need to receive the goods in their original condition so please ensure goods are packaged securely.

4. RECORDED DELIVERY

We recommend that you use a recorded or signed for delivery service and that you retain proof of postage.

5. REFUND

The refund will be in the same method of payment as your order. Please allow 10-14 days for processing.