Product Care

MULOs are made with premium materials that are treated with a weather resistance coating.

How to care for your MULOs:

  • For Cotton : Brush off any dirt and sponge down with cold water
  • For Suede : Use a suede brush on dry shoes to lightly brush away dust or dirt
  • Do not use soap or detergents
  • Do not machine wash, do not tumble dry, do not dry clean

Customer Service

If you are experiencing difficulty placing an order, have a question or would like to make a comment, please complete our online form or email customerservice@muloshoes.com. Our goal is to respond within 24 hours of receipt.

Shipping

We offer worldwide shipping. Orders are shipped via UPS standard, or equivalent, and delivered between 2-5 working days. A tracking number will be emailed following dispatch of the goods.

From the UK:
Domestic FREE
Europe £5.00

From the US:
Domestic FREE
Canada $10.00
Rest of World $20.00

Returns

We believe in the quality of our goods and will not be happy until you are.

If you are not satisfied with your purchase just return it, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the purchase price. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. The cost of returning goods is the responsibility of the customer. MULO will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt. If you have any questions about returning goods, please contact us at customerservice@muloshoes.com

To exchange or return your purchase, please follow these steps:

1. REQUEST THE EXCHANGE OR RETURN
Please email customerservice@muloshoes.com to notify the reason for exchange or return, and receive a return authorization number.

2. MARK THE RECEIPT
Mark the articles you wish to return in the item check box on the receipt.

3. PACKING
Pack the articles in its original packaging and include this receipt. We need to receive the goods in their original condition so please ensure goods are packaged securely.

4. RECORDED DELIVERY
We recommend that you use a recorded or signed for delivery service and that you retain proof of postage.

5. REFUND
The refund will be in the same method of payment as your order. Please allow 10-14 days for processing.