Updated 1 June 2020
To our customers and partners,
In these unprecedented times, we hope that you are all keeping safe and send you our very best wishes for good health. For clarity, we would like to give you an update on the steps we are taking to keep our community safe.
At present, our website and shipping partners are fully operational. Our warehouse team is undertaking best practice hygiene processes in line with Public Health England and WHO advice including undertaking multiple daily cleaning procedures and social distancing to care for the well-being of employees. Our couriers DPD and DHL are similarly following the strictest protocols and both are now introducing contact free delivery (effective from Monday 23rd March). We are in regular contact with all partners and will be monitoring their procedural updates on a regular basis.
For our international customers, we are limited to the local situation regarding flights and product deliveries and we will keep a close eye on updates and advise you accordingly. Please bear with us if deliveries are delayed as we may encounter challenges with staffing attendance. In support of the situation, we are offering free delivery worldwide and extended returns up to 45 days.
As a family business we take pride in looking after our team and customers at all times, and these times are exceptional. If you have any further concerns or queries, please do not hesitate to contact us at firstname.lastname@example.org.
With our best wishes,
The MULO Team