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Terms & Conditions

MULO Website Terms and Conditions

1. General

1.1 These terms and conditions (the “Terms”) apply to your use of this website (the “Website”). By accessing this Website and/or placing an order with us you agree to be bound by these Terms, which include our Privacy Policy and our Cookies Policy all of which will, together with these Terms, govern your use of this Website. By using our Website, you confirm that you accept these Terms and that you agree to comply with them and be bound by them. If you do not agree to these Terms, you must not use our Website.

1.2 This Website is owned and operated by MULO Limited (“MULO”). MULO’s registered office is: Orchard Barn, Bluestone Farm Road, South Creake, NR21 9LY. Registered number 07435584, VAT No: 113135564. If you want to ask us anything about these Terms or have any comments or complaints on or about this Website, please email us at customerservice@mulo.co.uk.

1.3 In these Terms, unless the context requires otherwise:

1.3.1 references to “we”, “us”, “our” shall be to MULO and all references to “you”, “your”, “yours” shall be to the user of this Website;

1.3.2 “Contract” means each contract for the supply of Goods by us into which these Terms shall be incorporated;

1.3.3 “Goods” means the goods which we supply in accordance with these Terms and

1.3.4 “Order” means a purchase order made through this Website in respect of the Goods issued by you to us.

1.4 We reserve the right to amend these Terms from time to time. Any such changes will take effect when posted on the Website and it is your responsibility to read the Terms on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms.

1.5 Information that you provide on this Website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

1.6 You must not misuse our Website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

2. Order Process

2.1 To place an Order with us we will request information from you as required. You must provide contact information (such as name, delivery address, telephone number). We will not collect any financial information from you. You will be directed to a third party site operated by PayPal (Europe) Sàrl et Cie SCA for all payment purposes. You are advised to read the terms and conditions of this website, and any applicable privacy policy.

2.2 When you place an Order with us you will be taken through a secure checkout process and up to the point at which you click on ‘Place Order’ on the final page of the checkout process you are able to add/amend/delete any items that you have placed in your basket.

2.3 Please note that the colours of the Goods are as accurate as the Website allows, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

2.4 We will send you a confirmation of receipt of your Order by email once you submit your Order and then you will be sent another email on despatch of your Goods. All Orders will be subject to our acceptance in accordance with these Terms. Our acceptance of your Order and the completion of the contract between you and us will take place upon despatch to you of the Goods ordered.

2.5 We have taken every care in the preparation of the content of this Website, and in particular to ensure that (i) prices quoted are correct at time of publishing; and (ii) the Goods have been fairly described. However, please note that we may only accept Orders if there are no material errors in the description of the Goods or their prices as advertised on this Website.

2.6 Please note that in certain circumstances we may be unable to accept an Order from you. These can include, but are not limited to one or more of the Goods you ordered being unavailable or a problem with your payment.

3. Pricing

3.1 The prices stated by us at the time we receive your Order are the prices you pay except where we discover an error in the price of the Goods you have ordered. In this event, we will inform you as soon as possible after receiving your Order and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled.

3.2 The prices of the products on the Site exclude delivery costs but the total amount payable by you for your order, including delivery costs, will be displayed on your Shopping Cart before you complete your order.

4. Payment

4.1 All payments are made through Paypal.

4.2 We make every effort to ensure that goods displayed are available to order, however where any of the Goods contained within an Order are out of stock, we will contact you to explain the situation and confirm whether you would like to either cancel the whole Order or whether you would like us to process a new order for Goods that we have in stock.

4.3 Ownership of the Goods you Order on the Website shall pass to you on delivery, provided that we have received payment in full for such Goods.

5. Delivery

5.1 We are able to deliver your Goods to most countries internationally. If we are unable to deliver to your specified country we will contact you to inform you and we will refund you in full. We accept no liability in the event that we are unable to deliver to your specified country.

5.2 Please note that on delivery our carriers may need to obtain a signature from you. If a signature is required, our carriers will not be able to deliver Goods without such signature.

5.3 Your Goods will be delivered to the address that you enter on our Website.

5.4 Our delivery service is UPS. We make every effort to deliver Goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the Goods within the estimated timescales.

5.5 See our Shipping page for current delivery fees.

5.6 Risk of loss or damage to the Goods shall pass to you at the time the Goods are delivered.

6. Tracking your order

6.1 Once your Goods have been dispatched for delivery you will receive a confirmation email informing you that your goods are on their way. The email will also contain details of how you can track your Order with our chosen carrier.

6.2 Should you have any query with regards to the receipt of your Order please contact us at customerservice@mulo.co.uk.

7. Returns Policy

7.1 Subject to clause 7.2, if you wish to return to us, or exchange, any Goods:

7.1.1 in respect of which you find a fault within a reasonable time after delivery. Subject to confirmation of the fault, we will refund any monies charged and any reasonable charges incurred in returning the product deemed faulty.

7.1.2 for any reason you may do so within 14 days of the date of despatch. We will refund the price of the product, providing it is in a saleable unworn condition and is in its original, undamaged packaging. The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the Goods to us.

7.2 If you would like to return any Goods to us then you can do so via our Returns process. The value of the returned Goods at the time of purchase will be refunded in full to the card used to pay for the Goods (less any delivery costs). If you wish to receive replacement Goods, please order them in the normal way via our Website.

7.3 To return any Goods visit www.mulo.co.uk and follow the link to our ‘Returns’ page. We are not responsible for any return until it has been received.

7.4 If you have any queries about your return and would like to contact us please email us at customerservice@mulo.co.uk.

8. Availability

8.1 Our Website is made available free of charge.

8.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

8.3 You are responsible for making all arrangements necessary for you to have access to our Website.

8.4 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

8.5 We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.

8.6 We do not guarantee that our Website, or any content on it, will be free from errors or omissions

9. Warranties and Liability

9.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation.

9.2 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

9.2.1 use of, or inability to use, our Website; or

9.2.2 use of or reliance on any content displayed on our Website.

9.3 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

9.4 We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.  Please note that the terms of use of such websites may be different from our own.

10. Intellectual Property

10.1 Unless otherwise stated, we are the owner or the licensee of all copyright, trade marks and other intellectual property in all material on our Website (including without limitation text, tools, photographs and graphical images). Those works are protected by copyright laws and other intellectual property rights. All such rights are reserved.

10.2 You are granted a limited, non-exclusive, revocable licence to print off one copy of any page(s) from our Website for your personal use, provided that any such copy has attached to it the relevant proprietary notices and/or disclaimers. You may also draw the attention of others within your organisation to content posted on our Website.

10.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.4 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

10.5 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

10.6 If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

11. Linking to our Website

11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.3 You must not establish a link to our Website in any website that is not owned by you.

11.4 Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page.

11.5 We reserve the right to withdraw linking permission without notice. In the event that we do so, you must remove any link to our homepage, or Website.

11.6 If you wish to make any use of content on our Website other than that set out above, please contact info@mulo.co.uk.

12. Complaints

12.1 If you wish to make a complaint please contact us by email at customerservice@mulo.co.uk. Please provide full details of the nature of your complaint, including the products purchased, your order number, your name, address, daytime telephone number, email address and any other information which you think will assist us in resolving your problem as quickly as possible.

13. Miscellaneous

13.1 A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

13.2 Each Contract shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts.