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Privacy Policy

The following comprises details of our Privacy Policy and how we use any personal information that you supply to us, or that we may collect from you when you use this website.

This Privacy Policy should also be read in conjunction with our website Terms and Conditions, and will form part of such Terms and Conditions.

We will from time to time amend this Privacy Policy and such amendments will be posted on this page. This Privacy Policy was last updated on 1st June 2013.

WHO WE ARE

This site is owned and operated by MULO. Our registered office is: Orchard Barn, Bluestone Farm Road, South Creake, NR21 9LY.

WHAT INFORMATION DO WE COLLECT?

Any personal information which you supply to us or which we collect from you will be used only for the purposes indicated below. The personal information which we may collect from you includes: your name and email address, your address, your telephone number and your bank details.

WHAT DO WE DO WITH THIS INFORMATION?

The information which we collect and hold about you and your company will be used for the following purposes:

– to provide you with information (including information about our products and services and those of carefully selected third parties);

– for the purpose of communicating with you, including for marketing purposes; and

– to manage and administer this website.

The information will only be used for the purposes above or where we have your consent to use it otherwise.

Where you have provided us with your email address, we may ask you for your consent to send you marketing by electronic means (including email and SMS). If you would like to opt out of marketing by electronic means please contact us at customerservice@mulo.co.uk.

The information we hold about you is confidential and will only be disclosed to third parties:

– at your request or with your consent;

– to investigate or prevent fraud; or

– to government entities or regulatory bodies so that they may fulfill their responsibilities and obligations or exercise their powers or functions.

We will retain your personal information only for as long as is required and for the purposes for which it was originally given. The personal information will then be destroyed unless we are legally obliged to retain it or required to transmit it to a regulatory or government authority.

We will take appropriate measures to protect your personal information from unauthorised processing, loss or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures to try to prevent unauthorised access.

ENSURING THE INFORMATION WE HOLD ABOUT YOU IS ACCURATE

We would ask that you keep us informed (by email, telephone, or in writing) of any changes in your personal information so that we can ensure that our records are kept up to date at all times.

YOUR RIGHTS

You have the right to ask for a copy of the information held by us in return for payment of a fee of up to £10. If you would like a copy of the information we hold about you, please contact us at customerservice@mulo.co.uk.

OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Below is a list of the individual cookies we use and the purposes for which we use them:

1. Facebook Connect

This cookie is optional for users that wish to share something (for example a blog post) through facebook. If you are already logged into facebook the site will recognise that and automatically allow you to share a blog post to your timeline.

2. WordPress Session cookie

This cookie is required to remember things like what is in your basket.

3. Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where users have come to the site from and the pages visited. 
Click here for an overview of privacy at Google.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 2 years.

PHISHING

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We will never ask you to send any personal details via email. Should you receive an email claiming to be from us requesting this kind of information please do not respond but contact us immediately.

LINKS TO OTHER WEBSITES

This Privacy Policy does not cover the links within this site linking to other websites. We encourage you to read the privacy policies on the other websites you visit.